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Lexus Precision Service
Expert Technicians. Personalized Service.
Rest assured, your Lexus Dealer has the knowledge and expertise to maintain your vehicle – because no one knows a Lexus like we do. There is no better way to service your Lexus than with your Lexus Dealer.
Before a technician can work on a Lexus, they must be trained and certified by the Lexus Academy. Our Lexus Academy Trained Technicians use the most advanced diagnostic equipment and when repairs are required, they only use Lexus Genuine Parts.
SERVICE YOU CAN TRUST. Our Commitment to You.
Total Service Satisfaction
Our commitment extends well beyond ensuring that your vehicle is maintained to the precise standards to which it was built. We also believe that at each interaction, you should be treated like a Guest in our home.
That is why our Lexus dealerships offer a variety of Guest services and amenities*. These may include comfortable Guest lounges, WiFi, business offices, complimentary refreshments, an on-site chef and gourmet food, nail salon, massage services, shuttle service, a loaner vehicle if your Lexus needs to stay a little longer, and more.
* Available amenities will differ by Dealership.
THE BEST DEALERSHIP SERVICE, THANKS TO OUR VALUED GUESTS. 3 YEARS IN A ROW.
Being ranked #1 in Customer Satisfaction with Dealership Service by J.D. Power is one thing. Doing it three years in a row is quite another.
Lexus is proud to say that is just what we have achieved. This prestigious recognition is based on a study of more than 8,000 Canadian vehicle owners, and measures overall satisfaction based on five key factors, including: service initiation, service quality, service advisor, service facility, and vehicle pick-up. We want to thank our valued guests for trusting us, and we hope you enjoy many more memorable moments with Lexus.
At Lexus, we believe that providing an exceptional Guest experience is a reward in itself. But being recognized in this way by J.D. Power for our service expertise, commitment to quality and focus on Guest satisfaction demonstrates that making every effort to provide the finest service experience possible makes all the difference.
For J.D. Power 2024 award information, visit jdpower.com/awards.
Expert Technicians
Our Lexus Technicians are trained by the Lexus Academy, undergoing hours of technical instruction allowing them to work on the latest Lexus engineering and technology.
Throughout their tenure, they are required to maintain their training and knowledge, and receive ongoing support and access to equipment updates from Lexus Canada.
Plus, they use Lexus Genuine Parts that are designed to the exacting standards of quality, reliability, and durability to which your Lexus vehicle was built.
Lexus Academy Trained Technicians, using Lexus Genuine Parts, in a dealership designed for your comfort. These are just some of the reasons that you can trust the team at your Lexus dealership to provide Precision Service.
Lexus High Mileage Programs
For Lexus owners, the only thing finer than driving a Lexus is the opportunity to drive it for a very, very long time. In appreciation for the most loyal Lexus owners, select Lexus Dealers have created something very special. If your Lexus has passed the 100,000 km mark (or more) or 4 years of ownership or longer, you are invited to become part of the exclusive Lexus High Mileage Program* at participating dealers. You will continue to enjoy the complimentary services and amenities when you bring your vehicle in for service such as:
- Complimentary Wash
- Alternate Transportation
- In-Dealer Amenities
WE GO THE DISTANCE WITH YOU.
Our Lexus Dealers remain committed to your absolute satisfaction. Rely on skilled Lexus Academy Trained Technicians to provide expert care for your Lexus. They’ll help keep your Lexus on the road for years of driving satisfaction.
You will continue to benefit from the guidance and expertise from your Lexus Dealer on what to expect from your Lexus as it reaches higher mileage, and how Lexus Genuine Parts and service not only provide optimal performance but can also extend the life of your vehicle.
To learn more about the benefits or to see if your Lexus Dealer offers a High Mileage VIP club, please click here.
*Available at select Lexus Dealers only. High Mileage Program offerings vary by participating dealer.
Express Service
When you book an Express Service at a participating Lexus Dealership, we will complete the service while you wait. When necessary, we will even dedicate two Lexus Technicians to ensure that your Express Service is completed quickly and to the highest standard.
The following are offered as Express Services:
- Oil & Filter Service
- Full Maintenance Service
- Brake Service
- Front Brake Pad Replacement
- Battery Replacement
- Coolant Replacement
- Tire Rotation
A Network of Support
All Lexus Dealers have access to servicing history performed at any Lexus Dealership in Canada, so you can rest assured that you will receive the right service no matter where your travels take you across our country.
